Refund policy

We want you to be completely satisfied with your purchase from our website. If you're not, we're here to help. You may return your item(s) within 14 days of delivery for a refund, exchange, or store credit. Please note that we will only accept returns for items that are in unused, re-saleable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.

To initiate a return, please contact our customer service team to obtain a return number. Please include this number with your returned item(s) to ensure that your refund can be properly processed. If you don't include the return number, we can't guarantee that your refund will be processed.

Please note that the buyer is responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure that your return is delivered. Your return will not be accepted in the following cases, among others:

• The item has been damaged by the user.
• The original packaging is missing.
• Gift cards cannot be returned.

If your returned item(s) meet our criteria, we will issue your refund, exchange your item, or provide store credit within 7 business days of receiving your return. If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us. We are here to help!

 

To initiate your return, please contact us by sending an email to receive your return number click here.